IntrCity SmartBus, India’s leading inter-city mobility platform, has launched the industry’s first digital luggage tag feature. This pioneering innovation is set to redefine luggage management by streamlining the process, the company said in a press release on Wednesday. With this new feature, over 200,000 passengers traveling on IntrCity SmartBus across more than 630 routes in 16 states can enjoy a seamless and stress-free journey.
The importance of luggage for passengers cannot be overstated. Luggage serves as a vital component of the overall travel experience, ensuring that passengers can transport their belongings safely and conveniently to their destination. With the Luggage Tag feature, we aim to communicate accountability and build passenger confidence in bus travel. The Digital Luggage Tagging system reduces the likelihood of luggage getting lost or mishandled, ensuring passengers can travel smoothly without worrying about misplaced belongings. This advanced system simplifies luggage handling and gives passengers peace of mind about the safety of their possessions, the company said.
Using cutting-edge technology, IntrCity SmartBus provides a secure and effective solution that meets the changing demands of today’s travelers. Additionally, by reducing the use of paper tags, IntrCity SmartBus is actively promoting a more environmentally friendly future. This sustainable approach not only reduces waste but also plays a role in the essential sustainability efforts of today’s world, showcasing the company’s dedication to ecological responsibility and improving customer service, it said.
The Digital Luggage Tag feature is ingeniously designed to simplify luggage handling for travelers using IntrCity SmartBus services. As passengers board, they hand over their luggage to our dedicated bus captains, who then quickly capture essential details about the luggage’s appearance and destination through a secure digital system. What sets this feature apart is its use of advanced technology to generate a unique one-time password (OTP) linked to the passenger’s contact number. This OTP acts as a secure verification of the luggage’s status, significantly enhancing efficiency and eliminating the uncertainties commonly associated with traditional luggage handling methods, it said.
Manish Rathi, co-founder & CEO of IntrCity SmartBus, expressed his enthusiasm about the new feature, stating, “We recognize the challenges and anxieties that come with managing luggage during travel. The introduction of the Digital Luggage Tag feature is our way of addressing these issues, ensuring our passengers enjoy a smooth and worry-free travel experience. Furthermore, our dedication to innovation and passenger convenience has been unwavering. From introducing personalized assistance onboard—SmartBus captains to pioneering the installation of urinals inside our buses, alongside comfortable boarding lounges for seamless boarding experiences, we have consistently aimed to redefine the standards of intercity bus travel in India.”
Rathi further emphasized the company’s commitment to innovation, saying, “Our mission is to leverage cutting-edge technology to elevate the overall travel experience for our passengers. The Digital Luggage Tag feature is a testament to our dedication to innovation and customer satisfaction, as we continue to position buses as the preferred mode of travel for middle India (‘Bharat’).”
Upon departure, passengers simply provide the OTP to their bus captain, confirming their luggage and setting the stage for a safe and comfortable journey ahead. With safety as a paramount concern, the Digital Luggage Tag feature adds an extra layer of security, offering passengers peace of mind as they travel.
It said IntrCity SmartBus is redefining intercity travel, providing passengers with a hassle-free journey and the convenience of advanced luggage management technology. Additionally, the company leads in introducing applications such as the Operator Dashboard, Crew App, and IoT-based Fleet Analytics. These tools ensure smooth management of every journey aspect, including real-time tracking and accurate Estimated Time of Arrival (ETA) information for destinations.
About IntrCity
IntrCity is India’s leading intercity mobility platform, offering both train and bus services to budget travelers. Its flagship brand IntrCity SmartBus provides safe, trusted, and standardized travel options around India’s long-distance routes, operating across 630+ routes in 16 states. Its companion brand, RailYatri, provides comprehensive train travel information, serving more than 14 million users monthly.
